Privacy Policy

In compliance with the obligations established in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee In accordance with the rights to digital data and Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, you are provided with the following information regarding the processing of your personal data:

Who is responsible for processing your data?

Headline: Francisco Antonio Ortega Muñoz – 44700948B
Address: Gomera, 11, 2A - 35214 Telde (Las Palmas)
Phone: 677 201 422
Mail moc.tfosoifogobfsctd-2f8f14@ocap
Web: www.gofiosoft.com

For any inquiries, you can contact Francisco Antonio Ortega Muñoz via: moc.tfosoifogobfuscated-787a6f@ocap

Our customer service hours are from 9:00 AM to 9:00 PM Monday to Friday, and from 10:00 AM to 2:00 PM on Saturdays. You can contact us in any way you prefer.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of any modifications.

If you are part of any of the following groups, please consult the information:

WEBSITE OR EMAIL CONTACTS

What data do we collect through the Web?

We can anonymously process your IP address, the operating system or browser you use, and even the duration of your visit. If you provide us with data in the contact form, you will identify yourself so that we can contact you if necessary.

For what purposes will we process your personal data?

  • Respond to your inquiries, requests, or petitions.
  • Manage the requested service, respond to your request, or process your petition.
  • Information via electronic means, concerning your request.
  • Commercial or event information via electronic means, provided there is express authorization.
  • Perform analysis and improvements on the web, regarding our products and services.  Improve our business strategy.

What is the legal basis for processing your data?

Acceptance and consent of the data subject: In cases where it is necessary to fill out a form and click the “send” button to submit a request, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or the acceptance of the privacy policy. All our forms have an asterisk (*) symbol next to mandatory fields. If you do not provide information for these fields, or do not check the box to accept the privacy policy, the information will not be sent. It typically has the following wording: “□ I am over 14 years old and have read and accept the Privacy Policy.”

CUSTOMERS

For what purposes will we process your personal data?

  • Budget preparation and tracking through communication between both parties.
  • Information via electronic means, concerning your request.
  • Commercial or event information via electronic means, provided there is express authorization.
  • Manage administrative, communications, and logistics services performed by the Manager.
  • Timely invoicing and tax filing.
  • Carry out the corresponding transactions.
  • Management of control and recovery.

SUPPLIERS

For what purposes will we process your personal data?

  • Information via electronic means, concerning your request.
  • Commercial or event information via electronic means, provided there is express authorization.
  • Manage administrative, communications, and logistics services performed by the Manager.
  • Billing.
  • Carry out the corresponding transactions.
  • Timely invoicing and tax filing.
  • Management of control and recovery.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products through any channel.

SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

  • Respond to your queries, requests  o requests.
  • Manage the requested service, respond to your request, or process your petition.
  • Connect with you and build a community of followers.

What is the legal basis for processing your data?

The acceptance of a contractual relationship within the corresponding social network environment, and in accordance with its Privacy policies:

How long will we keep personal data?

We can only consult or delete your data in a restricted manner due to your specific profile. We will process it for as long as you allow us by following us, being friends, or clicking “like,” “follow,” or similar buttons. Any rectification of your data or restriction of information or publications must be done through your profile or user settings within the social network itself.

Do we include personal data of third parties?

No, as a general rule, we only process the data that the data subjects provide us with. If If you provide us with third-party data, you must first inform and obtain their consent, otherwise you will exempt us from any liability for non-compliance with this requirement.

And data on minors?

We do not process data from minors under 14 years of age. Therefore, refrain from providing it if you are not that age or, if applicable, from providing data of third parties who are not of the aforementioned age. Francisco Antonio Ortega Muñoz disclaims any responsibility for the breach of this provision.

Will we communicate electronically?

  • We will only proceed to manage your request if it is one of the contact methods you have provided us.
  • If we carry out commercial communications, they will have been previously and expressly  authorized by you.

What security measures do we apply?

Rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all available technical means and measures, according to the state of the art, to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To whom will your data be communicated?

Your data will not be shared with third parties, except when legally required. Specifically, it will be communicated to the State Tax Administration Agency and to banks and financial institutions for the collection of services rendered or products purchased, as well as to the data processors necessary for the execution of the agreement. In the event of a purchase or payment, if you choose an application, website, platform, bank card, or any other online service, your data will be shared with that platform or processed within its environment, always with the utmost security. When we instruct them, the web development and maintenance company, or the hosting company, will have access to our website. These companies will have signed a service provision contract that obliges them to maintain the same level of privacy as us.

Any international data transfers when using American applications will have the appropriate safeguards required by the GDPR, which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

  • To know if we are processing your data or not.
  • To access your personal data.
  • Requesting the rectification of your data if it is inaccurate.
  • To request the erasure of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
  • To request the limitation of the processing of your data, in some cases, in which case we will only keep it in accordance with current regulations.
  • To transfer your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send it to the new processor you designate. This is only valid in certain situations.
  • To file a complaint with the Spanish Data Protection Agency or the competent supervisory authority, if you believe we have not handled your request correctly.
  • To revoke consent for any treatment for which you have consented, at any time.

If you modify any information, please let us know so we can keep it updated.

Do you want a form for exercising your rights?

  • We have forms for exercising your rights, ask us for them by  email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
  • These forms must be signed electronically or accompanied by a photocopy of your national identity document.
  • If someone is representing you, you must attach a copy of their national ID card, or have them sign with their electronic signature.
  • The forms can be submitted in person, by mail, or by email to the address of the Responsible Party at the beginning of this text.

How long do we take to respond to your exercise of rights?

It depends on the law, but at most within one month of your request, and two months if the matter is very complex and we notify you that we need more time.

Do we have cookies?

If we use cookies other than those that are strictly necessary, you can consult the cookie policy at the corresponding link from the homepage of our website.

How long will we keep your personal data?

  • Personal data will be kept for as long as you are linked with us.
  • Once you are unsubscribed, personal data processed for each purpose will be retained for the legally stipulated periods, including the period during which a judge or court may request it, taking into account the statute of limitations for legal actions.
  • The data processed will be kept until the aforementioned legal deadlines expire, if there is a legal obligation to retain it, or if such a legal deadline does not exist, until the interested party requests its deletion or revokes the consent granted.
  • We will keep all information and communications related to your purchase or the provision of our service for the duration of the product or service warranties, in order to handle potential claims.